Have a Drobo storage unit? If you have ESET Smart SecurityFirewall enabled, you’ll probably find DroboDashboard can’t connect while the firewall is on even after adding all the required ports and services to ESET’s rules from the Drobo online help site (http://goo.gl/iVKVU).
After enabling the detailed logging in ESET, I found that ESET’s firewall was flagging DroboDashboard as an intrusion attempt and blocked it. From the Drobo help page (http://goo.gl/iVKVU):
Using Drobo and Backblaze for Simple Online Backup www.drobo.com Use Drobo and Backblaze for Easy Online Backup 1 Backblaze)providessimplifiedoff3site)backups)by)automating) the)configuration)and)selection)of)the)backup)application.)). The drive I want to backup is a 10TB drive that's mostly full. Backblaze seems like the best deal for backing it up. The problem is, my ISP is Comcast which has a 1.2TB/month data cap. Drobo customers are eligible for 20% off a new copy of Retrospect. Download a Retrospect trial for full details. Tape, and twenty different cloud storage providers including Amazon S3, Google Cloud Storage, Dropbox, Backblaze B2, and Wasabi. Retrospect Desktop for Windows protects one Windows PC desktop or laptop and five additional Windows.
DroboDashboard connects to port 5000 and then randomly picks a port in the range for broadcasting.
This is definitely not the most intelligent way to build a product when users who are trying to secure their home or business network and it’s no wonder that ESET flagged the behavior as suspicious. Luckily there’s a fix to keep ESET from blocking the Drobo connection:
- Make sure you add the rules as per Drobo’s site (http://goo.gl/iVKVU).
- Open the main program window by clicking ‘Start’ -> ‘All Programs’ -> ‘ESET’ -> ‘ESET Smart Security’.
- Click on ‘Setup’ on the left, and then click ‘Enter Advanced setup’ on the right to open the Advanced Setup tree.
- From the Advanced Setup tree on the left, Expand ‘Network’, and Click on ‘Personal Firewall’, and then select ‘Interactive mode’ from the Filtering mode drop-down menu on the right.
- From the advanced setup tree, click ‘Personal Firewall’ -> ‘Rules and zones’. Click the ‘Setup…’ button in the Trusted zone section and then choose ‘Allow sharing’. Click ‘OK’.
- Click ‘Personal Firewall’ -> ‘IDS and advanced options’. In the ‘Allowed services’ section, make sure all services are selected. Click ‘OK’.
DroboDashboard should now be able to connect to the unit with no issues.
UPDATE 2/24/2017:I’m back with drobo!When I originally wrote this post, 5-years ago, it was definitely with a different “drobo” — as a company, and “drobo” as a product. Last year I met with their new CEO Mihir Shah and I was able to fully “air my grievances” and the grievances of many drobo users at the time, even though none of it happened on his watch.
Mihir is the opposite of what I experienced before — he’s a CEO obsessed with customer service and their experience with drobo. He personally called over 500 drobo users last year to talk one-on-one about their drobo experience and what they can do to make it even better (btw: when was the last time a CEO of a big company called to ask you what you think?). Anyway, he convinced a very skeptical me to give them a 2nd chance, which I did over six months ago (I didn’t want to write about it until I had a good amount of time to evaluate the units — one at home, and one on my desk at the office, which is seen here where I’m posing with Mihir).
I’ll have a full review of their latest units coming soon, but they have updated the policies that I had written about below (which I felt were vastly unfair and needed addressing at the time), and more improvements along these lines are on the way, but I now see Drobo, their products, their customer service and their leadership in a new light, and I felt this post needed an update. More soon.
I’ve finally reached the point that I’m done with my drobo, which I use for the archiving of my photos. I actually use three drobos: one in my office, one in Brad’s office (onsite backup), and one at home (offsite backup). Now sadly I’m going to have to move to a different platform altogether because drobo finally pushed me to the point of no return.
What I love about drobo
What drew me to drobo in the beginning was the fact that it constantly monitors the health of my hard drives. So if one starts going bad, or gets full, my drobo will warn me, and robotically shift my data to other drives installed in my drobo until I can replace that drive. Keeping a photo archive intact is very, very important to us photographers.
Why I’m done with drobo
Because for the fourth time one of my drobos is a brick.
Wait, are all the hard drives installed in my drobo still working? Yup. Can I access my photos? Nope. Not a one.
When I came into work a couple of days ago, I cringed when I saw an all too familiar problem — my drobo cycling on/off over and over again. It doesn’t mount, and I can’t access my photos — essentially it’s a brick. Again. (see the video of my drobo below, and you’ll see it cycling on/off in what we now call “The drobo death spiral.” Note: This is not an exciting video).
Scott, can’t you just pop those drives into something else and get your photos back?
Nope. It’s a proprietary system that only a drobo can read. Sigh.
I went to their site, followed their troubleshooting guide, and it still just cycles on/off (by the way, as I mentioned above, this isn’t the first time this has happened — drobo has had to replace my entire drobo unit [not including the drives] before).
In fact, this was the fourth recorded incident Brad and I have had with drobo so far. And while you’re waiting for your new drobo, you cannot access any of your photos or files on your bricked drobo. You’re basically locked out.
This is the moment that I knew I was done with drobo
When my photo assistant Brad called their tech support for me, they told him my dead drobo is out of warranty. To get my photos back, I would have to pay nearly $300 for drobocare (an extended warranty program). So basically, while my drobo is supposed to protect my photo archive, what it has actually done is hold my photo archive hostage for almost $300.
I know what some of you are saying right now: “We told you so.” When Brad told drobo how supremely unhappy we were with that $300 hostage-situation, they eventually emailed back and lowered the price to $100. We passed on the “deal.”
At this point, I’d rather give that $100 to you. Seriously.
Rather than sending $100 to drobo on a solution that I’m going to abandon shortly, I’d rather just give the money to you to help me find a better solution.
Backblaze Drobo 5n
To that end I’m offering a $100 bounty to whomever can help me choose a new photo archival storage system now that I’m “dumping drobo” (by the way, that would make a great slogan for a t-shirt).
I need about 12 TB of storage, which sadly may be conservative thanks to my 36-megapixel Nikon D800 which eats up drive space like a plague of locusts.
Just leave me a comment here with any advice you have for big storage, and if I go with your suggestion I’ll cut you a $100 check for your time and research (I’m only doing this for one person, so if 50 people say “try dropbox” I’m only cutting one check to one person. Just so you know).
Drobo Backblaze
My plea to drobo
I’ve been using drobos for a few years now, and have recommended them to a number of my personal friends. A lot of photographers out here have drobos, and we count on drobo to keep our images safe. But obviously there can come a point where our hard drives are actually OK but our drobos have failed.
If the drobo is a truly well-made product, shouldn’t it work reliably for more than a year? We don’t expect it to last 20 years, but it should darn well work perfectly for at least two or three. In short, drobo (the company) should have enough confidence in their technology and their product to stand behind their product for more than 12 months Corega port devices driver download.
My plea to drobo is simple… If our drobo’s power supply goes bad, or our drobos won’t mount, or whatever the problem is (unless we caused it by immersing our drobo in water, or dropping it off a counter, etc.) — we need you to replace it free of charge for a more reasonable amount of time than just one year. Otherwise the whole thing is worthless. Like my drobo is now.
So, that’s my story
While I love a lot of things about the drobo (the industrial design, the idea behind it, and the ability to easily swap drives in/out as needed), I hate that often I can’t get it to mount (ask Brad about this one). And worse than that, I can’t have a solution that protects me when all is well, but when it gets a cold (which it clearly often does), it locks me out and then holds me hostage. That I can’t live with.
UPDATE:I wrote this Wednesday night and planned on releasing it today, but when I went to save the post as a draft, I accidentally released the post instead (not the first time I’ve done that sadly). Even though I immediately changed the post release status as soon as I realized the mistake, by Thursday morning news of it was already bouncing around the web, and it quickly made it’s way back to drobo. They contacted me directly to see how they could resolve the issue and I even talked with drobo’s CEO a number of times during the day. He really seems like a very down-to-earth guy who seems genuinely interested in addressing his customer’s issues, but of course just fixing my problem won’t fix the bigger problem of their warranty policy, so I once again declined. However, to his credit he listened to my ideas (and rants) about how drobo might address this going forward so other photographers that get in this situation might be protected, and I even offered him the opportunity to respond directly to my readers here on blog. Hey, it’s a start. :)